credit union

Podcast: Play in new window | Download (Duration: 38:01 — 52.2MB)

Subscribe: Apple Podcasts | RSS

by Robert McGarvey

You want to know about community development financial institutions? Cliff Rosenthal is the man you want to talk to.  He literally wrote the book on CDFIs and also the longstanding credit union initiative to serve the unbanked: Democratizing Finance: Origins of the Community Development Financial Institutions Movement.

This podcast also posted to the CU2.0 Podcast series which I run.  That’s a professional credit union series but the Rosenthal podcast has wider appeal because – fundamentally – it’s about bringing financial services to the unbanked and underbanked and stimulating more economic activity in communities that may be ignored by mainstream banks and even many credit unions.

Credit unions of course are cooperatives. Not all credit union employees know that. But it is fact.

Have CDFIs lived up to their potential?

Have credit unions changed the shape of financial services in America?

Rosenthal has opinions and he shares them in this podcast.

Along the way he talks about his stint at the CFPB – and the ingrained credit union executive distrust of that institution. Which may not be entirely warranted.

Rosenthal pulls no punches. He said, “It dismays me that 100 years after the birth of credit unions we still have a significant problem of the underbanked and unbanked.” And, note, about 25% of households falls into the category.

 Rosenthal also said that in 1990 there were around 13,500 banks and thrifts and a like number of credit unions.  There now are about 5500 of each.  “The number of credit unions falls by 200 to 300 each year.  Ten years from now there will be 3000, 3500 credit unions.”

That math is flawless. And it has to scare you.

In this podcast, you’ll hear a discussion of the successes of a Mississippi CDFI credit union executive Bill Bynum.  He told his own story in this podcast.

You’ll also hear about Jim Blaine, the charismatic, longtime CEO of State Employees’ Credit Union in North Carolina, one of the country’s biggest.

And you’ll also hear Rosental insist that many credit unions that focus on serving the underserved do better financially than those that focus on fighting with banks for more affluent consumers.

If you enjoy this podcast, listen in to the podcast with Cathie Mahon, CEO of Inclusive, a trade group for institutions that focus on community development.

 Like what you are hearing? The Cooperators Podcast seeks sponsors and supporters to help us spread the word about cooperatives and how they often are the better way. Contact Robert McGarvey to find out what you can do to sustain this podcast.

The McGarvey Credit Union Podcast: CU2.0 Podcast Episode 37 Cliff Rosenthal on CDFIs http://bit.ly/2Wd5vBw

You want to know about community development financial institutions? Cliff Rosenthal is the man you want to talk to.  He literally wrote the book on CDFIs and also the longstanding credit union initiative to serve the unbanked: Democratizing Finance: Origins of the Community Development Financial Institutions Movement.

Have CDFIs lived up to their potential?

Have credit unions changed the shape of financial services in America?

Rosenthal has opinions and he shares them in this podcast.

Along the way he talks about his stint at the CFPB – and the ingrained credit union executive distrust of that institution. Which may not be entirely warranted.

Rosenthal pulls no punches. He said, “It dismays me that 100 years after the birth of credit unions we still have a significant problem of the underbanked and unbanked.” And, note, about 25% of households falls into the category.

 Rosenthal also said that in 1990 there were around 13,500 banks and thrifts and a like number of credit unions.  There now are about 5500 of each.  “The number of credit unions falls by 200 to 300 each year.  Ten years from now there will be 3000, 3500 credit unions.”

That math is flawless. And it has to scare you.

In this podcast, you’ll hear a discussion of the successes of a Mississippi credit union executive Bill Bynum.  He told his own story in this podcast.

You’ll also hear about Jim Blaine, the charismatic, longtime CEO of State Employees’ Credit Union in North Carolina, one of the country’s biggest.

And you’ll also hear Rosental insist that many credit unions that focus on serving the underserved do better financially than those that focus on fighting with banks for more affluent consumers.

If you enjoy this podcast, listen in to the podcast with Cathie Mahon, CEO of Inclusive, a trade group for institutions that focus on community development.

Listen, too, to this podcast with Bill Bynum of Hope.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto

How long does it takes your credit union to respond to a mortgage application with a verdict?  Anything longer than 10 minutes just may be too long. Are you still in the game?

At Filene, Erin Coleman, senior impact director, mulls just that kind of question as she hunts for ways for credit unions to stay competitive in a landscape that is ever more perilous.

She also discusses the need for credit unions to involve more young people – as members, sure, but also as employees and as volunteers, even board members.

Then there’s the question of how far in the future you are thinking. A year or two isn’t good enough. Can you think five years out? Ten? Okay, what impacts do you think autonomous cars will have on credit unions – and know they are coming and they will impact you. Are you ready? Coleman talks about exactly that question here.

This is a wide ranging podcast but it just may help light a path to a successful tomorrow. Listen up!

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto

By Robert McGarvey

Ignore fintechs at your peril.

And know that many, many credit union execs do ignore fitechs.

They wrap themselves in a security blanket where they believe they are safe because their deposit accounts come with NCUA insurance and smart consumers always go for insured accounts.

Or maybe not. Fintechs are making a big move that just may put many credit unions in the crosshairs.

In 2018 Quicken Loans overtook Wells Fargo as the biggest home mortgage originator and there is a classic for instance of a non bank triumphing.

Meantime, at Venmo over 40 million of us have used it to move money and that’s a prime example of a fintech gobbling up what would have been checks in decades past. Now it’s bits and bytes and a mobile app. A growing number of consumers simply do not make use of a traditional FI account except as a parking spot for deposits and a landing place for a Venmo account.  Millennials tell me they are paying their rent and many of them are continually hunting for still more places that accept Venmo. That has to scare a traditional banker.

Apple meantime has circled back into the fintech arena with Apple Card and know you will lose some members’ patronage of your credit card as they shift their loyalties to Apple’s.  They may continue to carry your card in their wallets but if it goes unused, what good is that?

Fintechs increasingly are biting off parts of the traditional FI pie that they deem especially tasty and lucrative.

And they may be leaving behind the tasks they deem labor intensive and low profit for traditional FIs to do.

What good is that kind of future especially when it is a future written for credit unions, not by them?

New Pymnts research enters to slap us in our faces: “just 6.5 percent of FIs in the study said they considered FinTech firms to be their competitors, far fewer than in 2017 (19.7 percent).”

How can that be? Financial institutions are losing the mortgage market – a traditional backbone of many community banks and credit unions – and they are losing it to non banks, which, incidentally, offer substantially better and faster technology and decision making.  Why wait a week for a credit union’s yea or nay on a mortgage app when a fintech will give its verdict in a matter of minutes.

There are more puzzlements in the Pymnts research.  For instance: “In 2018, it took longer to bring new features to market than in prior years. For 46.7 percent of those surveyed, it took seven to 12 months to launch innovations in 2018, compared to 33.3 percent only taking one month in 2017.”

We – clearly – are in a culture of now. That is why in the Apple Apps store there are continuous improvements in apps.  It’s ongoing. Except at financial institutions where “not broken” seems to equate to “good enough.”

FIs point to infrastructure issues as the culprit behind the delays: “In 2018, IT infrastructure was cited as the biggest barrier to innovation (37.8 percent). Community banks (45.6 percent) were far likelier to claim IT infrastructure as a hindrance than credit unions (CUs) at 35.1 percent or commercial banks at 32.4 percent.”

But that honestly is not good enough.  Fintechs aren’t burdened by infrastructure barriers and neither – in many cases – are money center banks with huge IT budgets.  Shrugging off infrastructure as an acceptable excuse for delays just may be pushing consumers to more fleet footed competitors.

A still more worrying observation about the future is here: “A report from Capgemini has found satisfaction is low in customers and banks need to up their levels of personalisation if they want to keep customers from turning to tech giants and fintechs.”

It gets worse: “According to Capgemini, 32.3 percent of customers would consider turning to large technology firms for financial products and services, especially as younger, more tech-savvy customers are looking for options that suit them most.”

So, how’s that ignoring fintechs working for you now?

By Robert McGarvey

Want to pick a fight you should win? Everytime? Even when battling the biggest banks?

That’s a real probability for credit unions that pounce on an opportunity that could bring them notice of their generally lower fees by consumers hunting for a financial institution that clicks exactly that box.

Surf over to TrueFees and ponder the possibilities. Founder Ben Premo is building out a consumer facing search site where consumers in many cases would find their better deal will be a credit union and that is because Premo lets the consumer search for a financial institution by any of 10 different fees, from monthly service fees to overdraft fees, even foreign wire transfers.

Premo said that when he’s looked for that info on financial institution websites, maybe half of the banks he’s investigated did not post that info or if they did, it wasn’t readily visible.

Credit unions – most of which still offer free checking – are much more transparent about their fees or lack thereof.  But even credit unions may be less than forthcoming about fees for wire transfers, cashier’s checks, and similar.

So he set about building TrueFees where a consumer can input a zipcode and be shown the institutions with the best deals.

He also said he is looking for credit unions that want to partner with him, paying a fee only when a consumer actually opens an account.  There’s no charge to get entered into the database. “Truefees will bring exposure to financial institutions with low charges,” says Premo.

Right now, digital only banks are the primary players at TrueFees but Premo is insistent he wants to change that by adding info about more credit unions.

That is a possible way to change today’s playing field which is one where the big institutions generally win.

Most new checking accounts open at the predictable, mammoth institutions, the ones with big marketing budgets and lots of TV advertising.  Are they the best deal for an average consumer?

Absolutely not, certainly not for the 98% of us.  

At Chase, Total Checking costs $12 monthly. It can be free if the consumer maintains a checking balance that never dips below $1500, or $5000 in linked accounts (such as savings).  That sounds good until you remember that four in five of us say they live paycheck to paycheck.  You might as well tell them the minimum balance for free checking is $1 million.  They can’t manage $1500 any better than that million.

The consumer’s best chance at free checking with Chase is to arrange a recurring automatic deposit of at least $500 monthly. That will do it. But not everybody has an employer or similar willing to play along.  

So get ready to pony up $12 monthly.

At Affinity Federal Credit Union in New Jersey – where I do most of my checking – a checking account is free. No minimum balance required.  

At Chase the overdraft fee is $34.  Affinity charges $33.

But a growing number of digital banks and some credit unions, said Premo, charge nothing or a nominal fee for overdrafts.  If overdrafts are a personal problem, look for a provider with small or no fees and that’s where the TrueFees search tool will prove valuable.

Don’t be shy, either.  In 2017, overdraft fees paid by Americans hit $34.3 billion – that’s billions. It’s money that does not need to be spent.  (Grain Technology, by the way, has a tool that could absolutely end overdrafts. Hear the podcast here.)

Fee specificity, by the way, is an obvious hook for TrueFees: the consumer can drill down to exactly what fees interest him/her. Personally I have never wired money abroad so fees for that are inconsequential to me but for those who regularly wire money abroad – and I know people who do that to India, the Philippines, Mexico, and in years past, Ireland – it’s potentially easy to hunt for nearby institutions with attractive charges for foreign wires.

A plus for the consumer who uses TrueFees to find and open a new account is that TrueFees will put a $25 bonus in the consumer’s pocket.

Check out TrueFees. It just may be a smart way to find a game where credit unions are destined to win because most truly offer the better deal.

A CU2.0 podcast with Ben Premo where he talks at length about TrueFees posts in mid May 2019. Find it here.

Quick now, what country has the highest participation in credit unions? Say the US and you are wong. According to Mike Edwards, senior vice president for advocacy at the World Council of Credit Unions, it’s Ireland, north and south, where 70% belong.

In this podcast he tells why that participation is so high.

He also tells why many regulatory matters in the US in fact originate overseas – risk based capital, Bank Secrecy Act requirements, AML, and more got their start overseas and that is why Edwards spends much of his time monitoring and attempting to influence regulations overseas.

What happens in Basel does not stay in Basel.  It may and probably will wind up in the US.

Listen in. You’ll learn a lot in this podcast. 

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto

Podcast: Play in new window | Download (Duration: 23:37 — 32.4MB)

Subscribe: Apple Podcasts | RSS

From the Ukraine to Ireland and Dominica, this podcast travels the globe with Mike Reuter, executive director of the Worldwide Foundation for Credit Unions, as he shares stories of the challenges faced by credit unions and also the generous willingness of other credit unions executives to help. Exhibit one may be the rebuilding of the Dominica credit union sector after that island’s economy was flattened in a 2017 hurricane.  Credit union execs want to help and they do.

You may think credit unions don’t know that they are in fact cooperatives. I know I think exactly that often and it is frustrating because the nation’s 5000 credit unions could do a lot to advance the whole cooperative movement.

It turns out however that, per Reuter, credit unions in fact do a lot of cooperating. He tells that story in this podcast.

Like what you are hearing? The Cooperators Podcast seeks sponsors and supporters to help us spread the word about cooperatives and how they often are the better way. Contact Robert McGarvey to find out what you can do to sustain this podcast.

From the Ukraine to Ireland and Dominica, this podcast travels the globe with Mike Reuter, executive director of the Worldwide Foundation for Credit Unions, as he shares stories of the challenges faced by credit unions and also the generous willingness of other credit unions executives to help. Exhibit one may be the rebuilding of the Dominica credit union sector after that island’s economy was flattened in a 2017 hurricane.  Credit union execs want to help and they do. It’s an inspiring podcast that shines a light on what’s special about credit unions. 

Stay tuned. In a week or two a second podcast will post with another WOCCU executive as we travel around the world to see the challenges internationally and how the US fits in.

Listening to “CU2.0 Podcast Episode 31 Mike Reuter Worldwide Foundation for Credit Unions” at https://www.buzzsprout.com/268738/1032952-cu2-0-podcast-episode-31-mike-reuter-worldwide-foundation-for-credit-unions

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto

You don’t want to listen to this podcast.

But you need to.

What banking futurist Brett King paints is a dystopian picture of financial services tomorrow where, increasingly, consumers want frictionless money transactions, they don’t give a hoot about banks vs. non banks, and they have no interest in a relationship with a one stop financial services provider.

Credit unions still think they are special. Think again, warns King.

What matters today is digital. Period. Sure, King, as the founder of digital bank Moven, has a bias.

But he very probably is right.

Financial institutions are getting left behind as the biggest banks get bigger – lots bigger – and fintechs gobble up profitable slices of the financial services pie.

Along the way in this provocative conversation, King talks about the new Apple credit card, why Apple Pay has stalled, and the inevitability of real time banking.

It’s a look into tomorrow.

And, yes, it may sound like a horror film.

But at least when you know what’s ahead you can start preparing for it.

Listen here.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.

Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto.

$100 million. That’s the projected three year budget for the CUNA “Open Your Eyes to a Credit Union” campaign.

Teresa Freeborn, CEO of Xceed Financial Credit Union, chairs the CUNA effort which she – make no mistake – sees as crucial in the longterm survival and prosperity of credit unions.

The campaigns blends research with marketing – much of it online – to reach out to a generation of consumers that simply may not even consider credit unions as a financial services option.

Ouch. It hurts to be ignored. But that is a credit union reality and that also is the why of the CUNA campaign.

A central mission of the campaign: raising consumer awareness of the benefits of credit unions as a different, better category of financial services providers. That’s ambitious. But it just may be critical in the industry’s survival.

In this podcast Freeborn tells the story of the campaign’s launch, it’s current status, and it’s hoped for future. She also blends in her perspective as the longtime CEO of a large credit union.

Listen up – your survival may depend on it.

Podcast here.