The 2021 credit union branch: To be or not to be
by Robert McGarvey
Call this the credit union Hamlet moment: To be or not to be, that is the 2021 question around the future of branches.
Suddenly, amid the pandemic, with many branches closed, many others open fewer hours, some credit unions requiring appointments for branch visits, and most credit unions reporting a surge in member use of digital banking tools, a question is getting asked that few expected. “Some credit unions are asking if they need branches,” said Doug Brown, a senior vice president and GM of Digital Banking at NCR.