The Post-pandemic Tech Your Credit Union Needs Now
by Robert McGarvey for CU2.0
Everything is different today in financial services.
That means your credit union.
For the past decade, many credit union executives smiling agreed that they needed to make changes to keep pace with the mega banks—but times have been good and talk was cheap. Almost all clung to their traditional, branch-centric financial services practices.
The branch is king, long live the branch!
Except no more.
In many states, branches have been closed for months.
In just about all states, consumers are steering away from branches to better avoid the coronavirus.
You Can’t Go Back in Time
Enter Brad Smith, with Cornerstone Advisers, who thinks long and hard about what credit unions need to be doing to prosper in a post-pandemic world.